Information correct as of January 2020 and subject to change without notification.

Cancellation Policy

An appointment is a personal amount of time reserved exclusively for you.
If you need to reschedule or cancel an appointment, the Practice requires a minimum of 24 hours’ notice to enable us to offer your appointment to another patient otherwise a cancellation fee will be charged. Repeated late cancellations or missed appointments may result in an upfront payment for appointments.

Pricing Policy

Please check current prices at time of booking. Payment is due immediately after each appointment, by cash, cheque or card payment unless you have a prior or specific arrangement with the Practice.
Occasionally, treatment may not be appropriate and medical or another referral is needed. This would be discussed with you during your appointment. We reserve the right to charge on a pro-rata basis if a consultation is curtailed for any reason.
Should we need to write a medical report for insurance, solicitor or referral purposes, we reserve the right to charge on a time and materials basis.

Treatments

Patient progress, outcomes and the type and duration of treatment will vary between individual patients depending on many factors including patient age, medical history and response to treatment. Your patient treatment plan is a partnership between you and your Practitioner/Therapist. You may be advised to undertake a programme of exercises or receive other aftercare advice as part of your treatment plan. This is aimed at helping enhance your healing experience. Not adhering to these exercises or advice may result in your treatment plan needing to be extended to achieve your goals. All treatments are deemed to be non-refundable. This does not affect your statutory rights.

Products and Refunds

It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged and unused. Where a product has been specially ordered for you, unless faulty, we are unable to refund or offer an exchange. We are unable to accept cancellations for these orders, unless within 48 hours of the order being placed. This does not affect your statutory rights.

Complaints

The staff and Practitioners at Creative Chiro are committed to providing a high-quality service to all our patients in a respectful and caring manner. When something goes wrong, we need you to tell us about it. If you have a complaint please contact the Practice Director, Michael I’Anson, at the Practice on 01328 854325 or email michael@creativechiro.co.uk or telephone the Practice Manager, Linda I’Anson, on 07825 730876 at the Practice on 01328 854325 or e-mail linda@creativechiro.co.uk. All complaints will be treated in total confidence.

Behavioural tolerance

Creative Chiro has a zero-tolerance policy towards violent, threatening and abusive behaviour. All staff in this Practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right. At no time will any such behaviour be tolerated in this Practice. If you do not respect the rights of our staff, we may choose to inform the police and make arrangements for you to be removed from our medical list.

Testimonials

Testimonials displayed on the Creative Chiro website, Google and Facebook sites are the views and experiences of individual patients.

Gift Vouchers

Gift vouchers may be purchased from the Practice or our online shop for any of the treatments/products offered at the Practice. They may also be purchased for a set amount to be redeemed against any treatment(s)/product(s) of the recipient’s choice. If the voucher value is less than the cost of the booked treatment/product, the balance may be paid by cash, card or cheque. Gift vouchers are valid for 12 months from the date of purchase, unless otherwise specified (special offers, for instance). Gift vouchers will be emailed to the buyer or recipient if purchased online. If purchased in the Practice they can be emailed, sent by 2nd class mail or collected in person from the Practice.

Birthday Vouchers

Creative Chiro patients who are subscribed to our email mailing list receive a voucher on their birthday for a reduced price massage. This voucher is for the use of the recipient only. This voucher may only be redeemed against the treatment stated on the voucher. The treatment will be charged at the rate which is applicable on the date the voucher is received. The voucher is valid for 6 months from the date it is received (i.e. the recipient’s birthday).